UK Tech Finance Blog

UK’s Autonomy wins deal with Fiat
October 09, 2008

UK-based enterprise search and information management firm Autonomy announced that automotive giant Fiat Group has chosen Autonomy to power its portal eTech, which provides technical assistance to Fiat’s dealers and workshops worldwide.

The project implemented in Fiat Group Automobiles covers Fiat, Lancia, Alfa Romeo and Fiat Professional brands and supports customers in more than 80 countries.

eTech is the technical documentation research point of reference for Fiat Group Automobiles’ network of auto traders who submit in excess of 25,000 technical queries a month in 11 different languages.

“Ensuring every Fiat Group Automobiles service point has on-line access to “first aid tools”, such as technical assistance documentation manuals, and service news, despite language or location, is vital to ensure the high level of service our customers demand,” commented Mario Ghirardotto, Fiat Group Automobiles ICT Quality and Technical Service Process Leader. “Powered by IDOL, eTech enables our dealers to quickly find repair information inside Fiat’s technical service knowledge base. The feedback we are getting from the field has been very positive,” said Ghirardotto.

IDOL’s unique Conceptual Search capability is said to enable service points to locate and access relevant content instantly even if the keywords used in the original query do not feature in the results.

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Posted by Jason Stamper on October 9, 2008 03:53 PM

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