Jason Stamper's Blog

The survey results are based on the responses of 147 IT directors and managers at leading UK and international organisations. Axios found that 38% of respondents felt their role was to ensure IT systems worked and 30% said it was to react to IT incidents. But only 53% felt that ITSM should proactively work with the business.

More encouraging was the fact that improving IT service delivery (43%) and aligning IT to business (37%) were the two most important challenges facing IT departments, with increasing the status of IT within the organisation (33%) the third biggest challenge.

Essentially, IT realises it needs to be better aligned with the business, but for most people today this seems to be considered a 'challenge' rather than a 'goal'.

Only 23% of respondents said that they were looking to become ISO/IEC 20000 accredited, while a "worrying" (according to Axios at any rate) 43% have no plans.

"Axios believes that this failure will result in IT being unable to truly support organisations fully in their strategic objectives. By adopting ISO/IEC 20000, enterprises will have the most efficient IT support possible and ensure processes meet all levels of compliance, while managed services providers will be able to demonstrate proven, Best Practice ITSM," the company said. More at www.axiossystems.com.